Field Service Specialist- Neuro

Location: Nashville, TN

Territory includes: Tennessee, Arkansas, Mississippi, and Alabama

We have an exciting new opportunity! Natus Medical is looking for a Field Service Specialist to join our team. In this position you will install, maintain, consult, train and service the entire Neurology product line of Neurodiagnostic Devices and Software. This position requires significant travel and ability to work independently. Geography for the Primary role covers areas of Tennessee, Arkansas, Mississippi and Alabama client base and as needed within United States.

What you'll get to do in this role:

• * Plan, manage and perform small to large neurology installations.
• * Perform preventative/routine maintenance or field dispatched service on installed equipment.
• * Troubleshoot, diagnose and repair PC, network and proprietary hardware and software issues.
• * Diagnose and analyze causes of product failures, reporting findings and making recommendations for improvement by providing feedback to Engineering, Operations and other cross functional teams.
• * Provide customer training as part of an installation or at a scheduled customer training class at the customer site or at Natus offices.
• * Attend technical and general skills development training courses
• * Have direct interaction with customers to build relationships, establish communications and promote Natus.

What we are looking for:- Basic qualifications

• * College Diploma, University Degree or equivalent work experience in related area such as IT , medical systems support or medicine/biology
• 5 years of relevant field service experience performing installations, training, and troubleshooting. Medical Device experience preferred
• Understanding of Networks structure, controls and troubleshooting.
• Previous Field Service travel for job
  

Preferred Skills:

• Microsoft Certified Professional (MCP), MCSE or A+
• SQL Server administration, Database administration
• Microsoft Desktop Operating Systems
• Microsoft Server Operating Systems, active directory, group policies
• IT tools for imaging and asset management, Enterprise Anti-Virus
• Network infrastructure and planning
• Familiarity with Data and Citrix Servers

Other Requirements:

• * Must hold a valid driver's license and have a driving record showing zero felony convictions and less than three moving violations in the previous three years.
• * Live near a major airport and have the aibility to travel through airports unrestricted.-
  
• * Acquire and maintain any medical requirements/ Vaccinations and documentation as needed to access customer sites.

Travel Required: 100% travel Monday-Friday to various sites in and around your territory.

Compensation and Benefits:

• Comprehensive benefit package that starts on your 1st day!
  • Medical/Dental/Vision
• Auto Allowance
• 401k Match
• 7 paid holidays + 2 floating holidays
  
• Generous paid time off plan (4 weeks to start)- Hours are accrued
• Tuition reimbursement assistance
• And more!

Natus Medical Incorporated is recognized by healthcare providers globally as the source for solutions to screen, diagnose and treat disorders of the brain, neural pathways and sensory nervous system. Our vision is to deliver innovative and trusted solutions to advance the standard of care and improve patient outcomes and quality of life. Natus products are used in hospitals, clinics and laboratories worldwide.

EEO Statement:Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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