HVAC Branch Service Manager

Build your best future with the Johnson Controls team

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive base salary and a comprehensive bonus program.
• Three weeks paid vacation in a calendar year/holidays/sick time/three PTO days in a calendar year.
• Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one. 
• Extensive product and on the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Providing Scheduling and management support.
• JCI Employee discount programs (The Loop by Perk Spot)

Click on this link to learn more about JCI: https://youtu.be/pdZMNrDJviY

What you will do

Under general direction, manages a truck-based service business, grows the labor and material business, and delivers customer satisfaction plans, including revenue, gross margin, and service asset management. Deploys and maintains standardized tools, systems, and support for the assigned Service Teams. Manages the resources to maximize customer satisfaction and improve productivity and profitability. Effectively recruits, develops, and retains employees.  Ensures overall operational excellence and service growth.

Responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team’s customer base. Drives profitability and productivity of the team. Manages customer relationship development and satisfaction. Responsible for employee development and retention and safety programs compliance.  

How you will do it

Manages and leads the efforts of the Service truck-based business by driving profitable growth through effective management of assigned assets (people, financial and material).

Manages assigned assets in a manner that meets or exceeds profitability goals.

Working closely with the General Manager, develops strategic operating plans for the assigned Service Business that aligns with Service Sales Agreements goals and visions. 

This includes participating on strategic Account Plans, annual financial and operating plans, revenue, and margin forecasts.

Leads efforts to identify, secure and retain service customers by actively networking with community business, governmental and professional leadership; establishing relationships that enhance the local reputation of Johnson Controls and the branch, ensuring referrals and proposal requests.

Builds an environment that energizes team members to provide high quality, cost efficient, customer-directed service and exceed performance targets.

Recommends and supports staffing requirements for the assigned Service business. Serves as a communication channel to share the best practice strategies and results that will enable growth.

Audits the effectiveness of service operations and makes changes to improve performance.

Ensures that contractual obligations are completed, and customer satisfaction is achieved.

Drives operational review meetings, reviewing proposals and estimates for accuracy.

Coaches on appropriate levels of operating and overhead expenses incurred in service operations.

Leverages service operations activities and functions across assigned territories.

 Ensures that tools and processes are executed according to established standards to achieve customer satisfaction at the most effective cost.

Together with the Sales, manages the appropriate assignment of customer accounts between service operations and the salesforce.   

Analyzes operations processes and provide recommendations for improvements as well as identifying potential customers markets.

Implements required changes on pricing and gross margins.

Executes other managerial responsibilities, i.e., recruiting, hires, retains, conducts performance reviews, and prepares and delivers clear performance expectations, performance reviews and development plans for direct reports teaming with the appropriate matrix functional manager. Ensures a consistent level of coaching, which includes monthly ‘one-on-one(s)’, operational and financial reviews.

What we look for

Required

Technical school, college, or equivalent work experience.

Eight years of experience in the HVAC/Service industry.

Five years of direct management experience leading large diverse teams.

Previous experience in a customer facing position, sales, or account management.

Excellent communication skills written and verbal and presentation skills.

Ability to be on the road 25% of the time, mainly day travel.

Preferred

Bachelor’s degree in Engineering or Business.

Ten plus years of HVAC/Service industry experience leading large diverse teams.

Eight years of direct management experience.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.